1. Controller
Controller within the meaning of the General Data Protection Regulation (GDPR) is:
AVA SERVICE
Pipe & Sewer Technology
Südstraße 158
52134 Herzogenrath
Phone: 0162 4555557
Email: info@ava-service.de
If you have questions about data protection or wish to exercise your rights, you can reach us using the contact details above.
2. Hosting and server logs
When you access this website, our hosting provider automatically collects information transmitted by your browser. This includes in particular the IP address, date and time of access, the page accessed, the referrer URL, browser type and operating system.
The processing is carried out to ensure trouble-free operation and to improve the security of our systems. The legal basis is Art. 6(1)(f) GDPR – our legitimate interest in a secure and stable website. The log data is stored only for as long as necessary for the purposes stated.
We have a data processing agreement with our hosting provider pursuant to Art. 28 GDPR. The provider processes the data exclusively according to our instructions.
3. Contact form
If you send us an enquiry via the contact form, we process the data you provide – name, email address, telephone number, selected service and message – to process your enquiry and for possible follow-up questions.
The legal basis is Art. 6(1)(b) GDPR if the enquiry is aimed at concluding a contract, and otherwise Art. 6(1)(f) GDPR – our legitimate interest in answering enquiries. We obtain your consent pursuant to Art. 6(1)(a) GDPR via the checkbox for the privacy policy.
The data will be deleted as soon as it is no longer required to achieve the purpose and no statutory retention obligations prevent deletion. Data will not be passed on to third parties except to technical service providers who support us in providing the service and are obliged to maintain confidentiality.
5. Recipients and disclosure
Your personal data will only be disclosed if this is legally permissible or necessary, for example to our hosting and email provider, our tax adviser or authorities. Service providers are obliged under a data processing agreement pursuant to Art. 28 GDPR.
A transfer to third countries outside the EU or EEA is not intended. Should it become necessary in individual cases, it will only take place under the conditions of Art. 44 et seq. GDPR.
6. Your rights
You have the right to information (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR) and objection to processing (Art. 21 GDPR).
You may withdraw any consent you have given at any time with effect for the future. You also have the right to lodge a complaint with a data protection supervisory authority, in particular with the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia.
7. SSL/TLS encryption
For security reasons, this website uses SSL/TLS encryption. You can recognise an encrypted connection by the fact that the browser's address bar begins with “https://” and a lock symbol is displayed. When encryption is active, data you transmit to us cannot be read by third parties.
8. Currency of this policy
This privacy policy is dated November 2026. We reserve the right to adapt it if our services, the technology used or the legal framework change. The version published on this page applies.
Information about the provider can be found in our imprint.